All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the Elizabeth Welch Glass.
Every effort is made to ensure the accuracy of the colours, sizes and descriptions in our listings. However, due to technical limitations, some colours may vary.
Cancellation and returns
You have the right to cancel your order within 14 days without giving a reason. This time period starts from the day that you receive your purchases. Please return items in their original packaging to the Elizabeth Welch Glass in exchange for a replacement product or a refund. Return postage costs can only be refunded in the event of a fault on our part (eg. supplying a faulty or incorrect item). This does not affect your Statutory Rights.
Items ordered will be dispatched as soon as possible to the customer via the requested delivery service (normally within 3 working days). The Elizabeth Welch Glass cannot be held liable for any consequential loss caused by late delivery of failure to deliver by the Elizabeth Welch Glass’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have been received by the customer.
All items supplied to the customer remain the property of the Elizabeth Welch Glass until final cleared payment has been received in full by the Elizabeth Welch Glass.